Technical Training Specialist

Published
February 8, 2018
Job Type

Description

Sempera promotes innovation dedication, and work enjoyment in everything we do for our clients and employees. Our mission at Sempera is to get back to proven principles….giving our clients top quality….giving our employees a satisfying career. The end result of this culture is the commitment to client and employee satisfaction.

 

This is an exciting opportunity for the right candidate to be a Training Specialist and product champion for a start-up client of ours. The Training Specialist will be responsible for collaboration on a training strategy to ensure their B2B clients are prepared to adopt and use its exciting software. You will be responsible for creating training plans and materials; and for scheduling training sessions around the US (either one on one or in group settings). Training plans will include a feedback mechanism to ensure trainee feedback is incorporated into future sessions.

Description:

  • Maintain a deep understanding of the products and features
  • Train and energize clients to ensure product adoption
  • Prepare training materials for individual or group training sessions
  • Assess individual and group training needs
  • Plan, prepare, and research lessons
  • Apply new technologies to deliver training and improve the learning experience for users
  • Evaluate user feedback and provide detailed feature requirements to Product Owner
  • Talk with customers to determine their needs and guide their efforts to achieve their goals using their software
  • Ability to learn software solutions quickly
  • Work closely with clients and guide them to solve existing problems and achieve their goals through use of our software
  • Create internal and customer status reports after training courses

Preferred Education & Experience:

  • 2+ years of software training experience
  • Experience writing training plans and associated use cases
  • Great understanding and enthusiasm for Agile development processes and ability to work and iterate quickly
  • Ability to work in a team-oriented environment
  • Excellent oral and written presentation skills
  • Excellent relationship-building skills
  • Uncompromising standards of quality in building and delivering technology solutions
  • Organized and detailed, with the ability to work on multiple projects simultaneously
  • Demonstrate patience when working with clients to resolve outstanding issues
  • Ability to prioritize multiple competing tasks and manage time effectively while practicing sound judgment
  • Some college or Bachelor’s preferred. Advanced degree a plus.

About the company:

This team is highly collaborative and upbeat! They also have a great benefits package and offer some great perks inlcuding:

  • Weekly catered lunch, piles of snacks and Friday happy hours
  • Dog-friendly office
  • RTD EcoPass (bus and light rail) and parking reimbursement
  • Cell-phone reimbursement
  • Startup event attendance and hosting
  • Fitness club discount

 

Please send resume and rate with summary of skills/experience to jobs@sempera-us.com

Thank you for your interest in working with Sempera and providing us with your application & information.

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