Senior ITSM Analyst

Published
August 10, 2018
Job Type

Description

Sempera promotes innovation dedication, and work enjoyment in everything we do for our clients and employees. Our mission at Sempera is to get back to proven principles….giving our clients top quality….giving our employees a satisfying career. The end result of this culture is the commitment to client and employee satisfaction.

 

Description:
This role will be primarily responsible for Incident and Problem management within the delivery lifecycle. Will be accountable for reporting on the performance of services through Service Level Agreements (SLA), Key Performance Indicators (KPI) and metrics. The incumbent collaborates closely with other ITSM services and Service Management processes. They will partner with the problem management, change management and monitoring/alerting teams to deliver seamless, end-to-end management of incidents in the production IT environment. A strong dedication to customer service is paramount to the success of this individual.

This would be an on-call position, nights and weekends but not a weekend rotation shift.

Skills:

  • ITIL Practitioner
  • Scrum Certified
  • JIRA Experience
  • Experience with monitoring and alerting tools (eg App Dynamics, Splunk, etc.)

 

Please send resume and rate with summary of skills/experience to jobs@sempera-us.com

Thank you for your interest in working with Sempera and providing us with your application & information.

 

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