Product Support Engineer

Sempera Published: July 13, 2017

Description

Sempera promotes innovation dedication, and work enjoyment in everything we do for our clients and employees. Our mission at Sempera is to get back to proven principles….giving our clients top quality….giving our employees a satisfying career. The end result of this culture is the commitment to client and employee satisfaction.

 

Description

  • Help with onboarding and getting configurations/parameters to get a customer set up for Product launches
  • Participate with onboarding team discussion to help lead to a customer contract
  • Help with specific events where a customer is launching a big premiere or game downloads
  • Flexible work hours (24/7 service when needed)
  • Utilize tools to monitor and analyze performance, track issues, and generate reports

Qualifications

  • Experience as a Technical Account Manager, Customer Support Technician, or Support Engineer with experience troubleshooting customer technical issues
  • Web delivery experience and/or CDN experience (http, html, DNS, caching)
  • Web video streaming/ video encoding experience (RTMP, HLS, HDS, HSS, Dash, Wowza, JWplayer)
  • Basic Linux skills
  • Encoder configuration, internet video, web players, and video file/stream/delivery formats
  • Intermediate networking skills (TCP/IP Network Layers, HTTP Response codes)
  • Browser debugging skills (know how to use Chrome’s console to say debug a video playback issue)

Nice to Have

  • Dev-Ops or Ops Engineer experience (apache, OpenStack, nginx, AWS)
  • Linux server administration experience (Ubuntu, CentOS)
  • Database / SQL experience (Any type of database)
  • Coding experience (any language) or command line scripting (bash)
  • Computer Science or Engineering Degree

 

Please send resume and rate with summary of skills/experience to jobs@sempera-us.com

Thank you for your interest in working with Sempera and providing us with your application & information.

 

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